Computer Support and Administration Technology (CSA)
Computer Support and Administration Technology (CSA)
Computer Support and Administration program graduates are troubleshooters responsible for interpreting problems and providing technical support assistance and advice to customers.
Students learn to install, set up, and maintain hardware and software for microcomputers. Courses include computer operating systems, data communications, networking, and support center management. Graduates earn an Associate of Applied Science degree.
Career opportunities for program graduates are diverse, for several reasons:
- The sheer number of computers and users in business and industry creates ever-changing work environments and challenges.
- Also, gaining assistance in using software effectively is generally a high priority for businesses and users.
- Finally, the graduate’s knowledge and skills are applicable to a class of computers, rather than to a particular company, so graduates have significant job mobility as well as opportunities for entrepreneurial work.
Job titles for Computer Support and Administration graduates include senior PC support technician, PC system coordinator, or helpdesk manager.
For more information, please contact the Center for Innovative Technologies at (513) 569-1743.
To apply for this program at Cincinnati State, visit the Admissions section of the College website.
Computer Support and Administration Technology (CSA)
| Semester 1 | Lec | Lab | Credits | |
|---|---|---|---|---|
| CIT 190 | Career Preparation: Engineering and Information Technologies ( B) | 1 | 0 | 1 |
| ENG 101 | English Composition 1 ( G) | 3 | 0 | 3 |
| IT 105 | Information Technology Concepts ( B) | 2 | 3 | 3 |
| IT 115 | Operating Systems Administration 1 ( B) | 2 | 3 | 3 |
| MAT 121 | Technical Algebra and Geometry with Statistics ( G) | 2 | 2 | 3 |
| FYE 1XX First Year Experience Elective (B) | 1 | 0 | 1 | |
| Semester 2 | ||||
| CSA 111 | Computer Repair 1 ( T) | 2 | 3 | 3 |
| EET 101 | Electronic Fundamentals 1 ( B) | 2 | 3 | 3 |
| NETA 125 | Open Source Operating Systems and Applications ( B) | 2 | 3 | 3 |
| ENG 10X English Composition Elective (G) | 3 | 0 | 3 | |
| NETX XXX Networking Elective (T) | 2 | 3 | 3 | |
| Semester 3 | ||||
| CSA 291 | Full-Time Cooperative Education 1: Computer Support and Administration ( T) | 1 | 40 | 2 |
| Semester 4 | ||||
| CSA 112 | Computer Repair 2 ( T) | 2 | 3 | 3 |
| COMM 110 | Public Speaking ( B) | 3 | 0 | 3 |
| NETA 135 | Information Technology Support Desk Concepts ( T) | 3 | 2 | 4 |
| PSY 110 | Introduction to Psychology ( G) | 3 | 0 | 3 |
| IT XXX Programming Elective (T) | 2 | 3 | 3 | |
| Semester 5 | ||||
| CSA 213 | Computer Repair 3 | 2 | 2 | 3 |
| CSA 290 | Computer Support and Administration Capstone ( T) | 2 | 2 | 3 |
| NETA 155 | Server Administration 1 ( T) | 3 | 2 | 4 |
| XXX XXX Arts/Humanities Elective (G) | 3 | 0 | 3 | |
| Semester 6 | ||||
| CSA 292 | Full-Time Cooperative Education 2: Computer Support and Administration ( T) | 1 | 40 | 2 |
| Total Credits: | 47 | 114 | 62 | |
Electives
| First Year Experience Elective | ||
| FYE 100 | College Survival Skills | 1 |
| FYE 105 | College Success Strategies | 2 |
| FYE 110 | Community College Experience | 3 |
| English Composition Elective | ||
| ENG 102 | English Composition 2: Contemporary Issues | 3 |
| ENG 103 | English Composition 2: Writing about Literature | 3 |
| ENG 104 | English Composition 2: Technical Communication | 3 |
| ENG 105 | English Composition 2: Business Communication | 3 |
| Networking Elective | ||
| NETA 115 | Networking Essentials | 3 |
| NETC 121 | Network Communications 1 | 3 |
| Programming Elective | ||
| IT 101 | Programming 1 | 3 |
| IT 110 | HTML with CSS and JavaScript | 3 |
| IT 111 | Database Design and SQL 1 | 3 |
| Arts/Humanities Elective | ||
| Any ART, CULT, FRN, LIT, MUS, PHI, REL, SPN, THE, or COMM 130 | 3 | |
The letters G, B, and T (displayed after course titles or elective descriptions) identify types of courses required by the Ohio Department of Higher Education as part of an associate’s degree curriculum.
G = General Education course in this curriculum
B = Basic Skills course in this curriculum
T = Technical course in this curriculum
Computer Support and Administration Technology (CSA)
- Ability to use resources to solve technical problems involving operating systems and hardware components.
- Ability to manage multiple hardware components and operating systems.
- Ability to understand compliance issues and corporate and federal compliance regulations.
- Ability to function independently and as a member of a team.
- Ability to effectively communicate technical information verbally, in writing, and in presentations.
- Ability to manage multiple tasks and deadlines.
- Ability to demonstrate professionalism in the workplace and maintain user/client confidentiality.
Courses
CSA 111 Computer Repair 1
3 Credits. 2 Lecture Hours. 3 Lab Hours.
A course on theory and operation of computer systems. Topics include: operating systems, interface of operating systems and hardware, central processing unit (CPU) structures and evolution, bus structures, memory, data storage, input/output devices, motherboard structures, number systems, and USB/IEEE 1392 data transmission.
Prerequisites: ENG 085 and MAT 093, or appropriate placement test scores
CSA 112 Computer Repair 2
3 Credits. 2 Lecture Hours. 3 Lab Hours.
A continuation of CSA 111. Topics include: examining the board/component level of computer systems while using diagnostic software and instrumentation to isolate failures and restore systems to normal operation.
Prerequisites: CSA 111
CSA 191 Part-Time Cooperative Education 1: Computer Support and Administration
1 Credit. 1 Lecture Hour. 20 Lab Hours.
Students seeking an associate's degree participate in their first part-time field learning experience related to their degree. Students are expected to register for academic courses during the same semester. Students must follow cooperative education policies and procedures to earn credit. Grades issued are Satisfactory or Unsatisfactory.
Prerequisites: CIT 190
CSA 192 Part-Time Cooperative Education 2: Computer Support and Administration
1 Credit. 1 Lecture Hour. 20 Lab Hours.
Students seeking an associate's degree participate in their second part-time field learning experience related to their degree. Students are expected to register for academic courses during the same semester. Students must follow cooperative education policies and procedures to earn credit. Grades issued are Satisfactory or Unsatisfactory.
Prerequisites: CSA 191
CSA 193 Part-Time Cooperative Education 3: Computer Support and Administration
1 Credit. 1 Lecture Hour. 20 Lab Hours.
Students seeking an associate's degree participate in their third part-time field learning experience related to their degree. Students are expected to register for academic courses during the same semester. Students must follow cooperative education policies and procedures to earn credit. Grades issued are Satisfactory or Unsatisfactory.
Prerequisites: CSA 192
CSA 194 Part-Time Cooperative Education 4: Computer Support and Administration
1 Credit. 1 Lecture Hour. 20 Lab Hours.
Students seeking an associate's degree participate in their fourth part-time field learning experience related to their degree. Students are expected to register for academic courses during the same semester. Students must follow cooperative education policies and procedures to earn credit. Grades issued are Satisfactory or Unsatisfactory.
Prerequisites: CSA 193
CSA 195 Part-Time Cooperative Education 5: Computer Support and Administration
1 Credit. 1 Lecture Hour. 20 Lab Hours.
Students seeking an associate's degree participate in their fifth part-time field learning experience related to their degree. Students are expected to register for academic courses during the same semester. Students must follow cooperative education policies and procedures to earn credit. Grades issued are Satisfactory or Unsatisfactory.
Prerequisites: CSA 194
CSA 196 Part-Time Cooperative Education 6: Computer Support and Administration
1 Credit. 1 Lecture Hour. 20 Lab Hours.
Students seeking an associate's degree participate in their sixth part-time field learning experience related to their degree. Students are expected to register for academic courses during the same semester. Students must follow cooperative education policies and procedures to earn credit. Grades issued are Satisfactory or Unsatisfactory.
Prerequisites: CSA 195
CSA 198 First Year Special Topics in Computer Support and Administration
1-9 Credits. 0 Lecture Hour. 0 Lab Hour.
A course on selected topics related to Computer Support and Administration, which gives students opportunities to study information not currently covered in other courses. Grades issued are A, B, C, D, or F.
Prerequisites: Vary by section
CSA 199 First Year Independent Project in Computer Support and Administration
1-9 Credits. 0 Lecture Hour. 0 Lab Hour.
A project related to Computer Support and Administration that is completed by one or more students to meet specific educational goals. Projects must have prior approval and supervision by Computer Support and Administration faculty. Grades issued are Satisfactory or Unsatisfactory.
Prerequisites: Vary by section
CSA 213 Computer Repair 3
3 Credits. 2 Lecture Hours. 3 Lab Hours.
A continuation of CSA 112. Topics include: specialized hardware, peripheral devices, system optimization, driver installation, internet connectivity, and printer maintenance.
Prerequisites: CSA 112
CSA 290 Computer Support and Administration Capstone
3 Credits. 2 Lecture Hours. 2 Lab Hours.
Students work in teams to complete a design project using analog and digital concepts, and prepare a presentation of results. Topics include: design theory, feasibility study, project economics, team building, and effective presentations.
Prerequisites: CSA 112, and NETA 115 or NETC 121
CSA 291 Full-Time Cooperative Education 1: Computer Support and Administration
2 Credits. 1 Lecture Hour. 40 Lab Hours.
Students seeking an associate's degree participate in their first full-time field learning experience related to their degree. Students must follow cooperative education policies and procedures to earn credit. Grades issued are Satisfactory or Unsatisfactory.
Prerequisites: CIT 190
CSA 292 Full-Time Cooperative Education 2: Computer Support and Administration
2 Credits. 1 Lecture Hour. 40 Lab Hours.
Students seeking an associate's degree participate in their second full-time field learning experience related to their degree. Students must follow cooperative education policies and procedures to earn credit. Grades issued are Satisfactory or Unsatisfactory.
Prerequisites: CSA 291
CSA 293 Full-Time Cooperative Education 3: Computer Support and Administration
2 Credits. 1 Lecture Hour. 40 Lab Hours.
Students seeking an associate's degree participate in their third full-time field learning experience related to their degree. Students must follow cooperative education policies and procedures to earn credit. Grades issued are Satisfactory or Unsatisfactory.
Prerequisites: CSA 292
CSA 294 Internship 1: Computer Support and Administration
2 Credits. 1 Lecture Hour. 40 Lab Hours.
Students seeking an associate's degree participate in their first unpaid field learning experience related to their degree. Students must follow applicable policies and procedures to earn credit. Grades issued are Satisfactory or Unsatisfactory.
Prerequisites: CIT 190
CSA 295 Internship 2: Computer Support and Administration
2 Credits. 1 Lecture Hour. 40 Lab Hours.
Students seeking an associate's degree participate in their second unpaid field learning experience related to their degree. Students must follow applicable policies and procedures to earn credit. Grades issued are Satisfactory or Unsatisfactory.
Prerequisites: CSA 294
CSA 298 Second Year Special Topics in Computer Support and Administration
1-9 Credits. 0 Lecture Hour. 0 Lab Hour.
A course on selected topics related to Computer Support and Administration, which gives students opportunities to study information not currently covered in other courses. Grades issued are A, B, C, D, or F.
Prerequisites: Vary by section
CSA 299 Second Year Independent Project in Computer Support and Administration
1-9 Credits. 0 Lecture Hour. 0 Lab Hour.
A project related to Computer Support and Administration that is completed by one or more students to meet specific educational goals. Projects must have prior approval and supervision by Computer Support and Administration faculty. Grades issued are Satisfactory or Unsatisfactory.
Prerequisites: Vary by section
Faculty
Program Chair/Advisor
Professor Jeffrey Vetter, BS, BA
jeffrey.vetter@cincinnatistate.edu
Co-op Coordinator
Professor Noelle Grome, ME, MA
noelle.grome@cincinnatistate.edu
Advisor
Bernell Prince, BS
bernell.prince@cincinnatistate.edu